Responsible Gaming
at abaje

18+ Age Restriction Policy

abaje is an adults-only platform. You must be at least 18 years of age to register an account, make deposits, place bets, or play any game on abaje.app. This is a firm, non-negotiable requirement and applies to every player in Bangladesh regardless of the game type — whether you are playing slots, betting on a BPL cricket match, exploring Diamond Tycoon, or joining a live casino table.

During the registration and KYC verification process, abaje requires every new player to submit a government-issued identity document — such as a Bangladesh National ID Card (NID) or valid passport — which confirms both their identity and their date of birth. Accounts found to belong to individuals under the age of 18 will be closed immediately and any funds held in the account will be reviewed in accordance with our Terms & Conditions.

Recognising Problem Gambling

For the vast majority of players, gambling on abaje remains exactly what it is meant to be — a form of entertainment enjoyed within comfortable limits. However, for a small number of people, gambling can become problematic over time. Recognising the early signs is the most important step toward getting things back under control.

Ask yourself whether any of the following statements reflect your recent experience with gambling on abaje or elsewhere:

• I gamble to escape stress, anxiety, or personal problems.
• I have spent more money gambling than I intended or could afford.
• I feel restless or irritable when I try to reduce or stop gambling.
• I have lied to family or friends about how much I gamble.
• I have chased losses by continuing to gamble after losing money.
• Gambling has caused conflict in my relationships or affected my work.
• I have borrowed money or sold possessions to fund gambling.
• I think about gambling when I am doing other activities.

If you recognise yourself in two or more of the statements above, we strongly encourage you to use one of the tools described in the sections below — in particular, the time-out or self-exclusion options — and to consider reaching out to our support team or a professional counselling service. Acknowledging a pattern is not a weakness; it is the first and most courageous step toward regaining control.

Deposit Limits

One of the most effective ways to keep your gambling within comfortable boundaries is to set a deposit limit on your abaje account. Deposit limits cap the amount of money you can add to your account over a rolling time period, making it practically impossible to overspend in the heat of the moment.

Available Limit Periods

How to Set or Change Your Deposit Limit

You can set, reduce, or remove a deposit limit at any time by logging into your abaje account and navigating to Account Settings > Responsible Gaming > Deposit Limits. Alternatively, contact our 24/7 support team via live chat or email.

• Reducing a limit takes effect immediately — as soon as you save the change.
• Increasing or removing a limit is subject to a mandatory 48-hour cooling-off period before the change is applied. This delay is intentional and designed to prevent impulsive decisions made in the moment.

Time-Out & Session Controls

If you feel that you need a short break from gambling — perhaps after a losing streak, a stressful week, or simply because you have been playing more than you intended — abaje's time-out feature lets you pause your account temporarily without the permanence of a full self-exclusion.

Session Time Reminders

abaje can send you an on-screen notification after you have been actively playing for a set period — for example, 30 minutes, 1 hour, or 2 hours. These reminders appear as gentle prompts rather than forced interruptions, giving you the information you need to make a conscious decision about whether to continue, take a break, or stop for the day.

Reality Checks

At configurable intervals, abaje will display a summary of your current session showing the time elapsed, net wagering activity, and your current balance. This "reality check" pop-up is designed to counteract the time-distorting effect that immersive games can sometimes have, particularly in live casino environments or fast-paced slots.

Short-Term Time-Out Periods

You can apply a time-out to your account for any of the following durations:

• 24 Hours — a brief cooling-off period for players who need a single day away.
• 1 Week — suitable for players who recognise a short-term pattern they want to break.
• 1 Month — a more substantial pause that provides time to reflect without a long-term commitment.
• 3 Months — recommended for players experiencing moderate concerns about their gambling habits.

During a time-out, your abaje account is suspended. You cannot log in, place bets, or make deposits. Your account balance is preserved and accessible when the time-out expires. You may not reverse a time-out once it has been activated — this is by design to protect you from impulsive decisions.

Self-Exclusion

Self-exclusion is abaje's most comprehensive responsible gaming tool and is designed for players who feel that gambling has become a serious problem in their life. When you self-exclude, your abaje account is permanently closed for the duration you choose, and you will not be able to re-register or create a new account during that period.

Self-Exclusion Periods Available

How to Self-Exclude

To activate self-exclusion on your abaje account:

1. Log in to your account and navigate to Account Settings > Responsible Gaming > Self-Exclusion, or
2. Contact our 24/7 support team via live chat and request immediate self-exclusion, or
3. Email [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request" and your registered username.

Self-exclusion requests submitted via live chat or email are processed within 24 hours. Your account will be closed, all pending withdrawals processed, and you will receive a confirmation email. abaje will also suppress all marketing communications to you for the duration of your exclusion.

Getting Help & Support

Asking for help is a sign of strength, not weakness. If you feel that gambling has begun to affect your mental health, your finances, or your relationships, please reach out — either to our own support team or to an independent counselling resource. You do not need to be in crisis to ask for support; early conversations are often the most effective.

Contact abaje Support

Our responsible gaming support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6). They can help you activate any of the tools described on this page, discuss your account, or simply provide a non-judgmental listening ear.

• Live Chat: Available directly from abaje.app — look for the chat icon on any page.
• Email: [email protected] (plain text — not a clickable link). Include "Responsible Gaming" in the subject line for priority routing.
• WhatsApp: +880 1700-000000 (plain text — not a clickable link).

Independent Support Organisations

The following organisations provide free, confidential support and counselling for people affected by problem gambling. abaje encourages any player in distress to reach out to these services:

• Kaan Pete Roi (Bangladesh): A Dhaka-based emotional support helpline offering free, confidential telephone counselling. Available to callers from across Bangladesh including Chittagong, Sylhet, Khulna, Rajshahi, and Barisal.
• National Mental Health Helpline (Bangladesh): 16789 — the government-operated mental health support line available to all citizens.
• Gamblers Anonymous (International): A global peer support network with online meetings accessible from Bangladesh for those affected by compulsive gambling.

Parental Controls & Minor Protection

abaje is an 18+ platform and takes the protection of minors extremely seriously. If you share a device or household with children or young adults under the age of 18, we strongly recommend implementing device-level controls to prevent accidental or deliberate access to gambling websites including abaje.app.

Recommended Parental Control Measures

• Browser-Level Filtering: Most modern browsers on Android and iOS devices — including Chrome, Firefox, and Samsung Internet — allow parents to set safe-browsing restrictions and block specific categories of website. Enable these settings in your device's parental controls menu.
• Operating System Controls: Both Android and iOS offer built-in screen time and content restriction tools under their respective Settings menus. These can be password-protected and configured to block access to gambling content categories.
• Third-Party Filtering Software: Tools such as Net Nanny, Bark, and similar family-safety applications can be installed on shared devices to block gambling websites at the application level, independent of which browser is used.
• Secure Your abaje Account: Never share your abaje login credentials with anyone. Enable two-factor authentication (2FA) on your account and ensure your device is password or biometric-locked to prevent unauthorised access.

If you suspect that a minor in your household has accessed abaje.app and placed bets or made deposits, contact our support team immediately. We will investigate and take appropriate action, including account closure and return of any funds deposited by a minor.

abaje's Responsible Gaming Commitment

Responsible gaming is not a checkbox for abaje — it is a genuine operational commitment embedded into the design of our platform, the training of our support staff, and the policies that govern every player account. Here is what we do proactively, regardless of whether a player has requested it:

• All new accounts undergo mandatory age and identity verification before any deposit or game play is permitted.
• Our automated responsible gaming system flags unusual account activity — such as a sharp increase in deposit frequency or session duration — and prompts a welfare check from our support team.
• All promotional communications are subject to an exclusion filter that prevents marketing emails and offers being sent to players who have activated a time-out, self-exclusion, or deposit limit review.
• Our customer support team receives dedicated responsible gaming training to handle sensitive conversations with empathy and without judgment.
• abaje does not offer "reverse withdrawal" functionality that would allow a player to cancel a pending withdrawal request and return the funds to their gaming balance. Once you initiate a withdrawal, the funds are on their way to your bKash, Nagad, or bank account.
• We do not target lapsed players — those who have not logged in for 90 days or more — with re-engagement marketing that emphasises losses or missed opportunities.

We review and update our responsible gaming policies regularly. If you have a suggestion for how abaje could better support player wellbeing, we welcome your feedback via [email protected] (plain text — not a clickable link).