abaje Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between abaje ("the Platform") and any individual ("the Player", "you", "your") who accesses, registers with, or makes use of the services available at abaje.app. By completing the registration process, accessing the platform, placing a bet, or making a deposit, you expressly confirm that you have read and agree to be bound by these Terms in their entirety, together with the Privacy Policy and Responsible Gaming Policy incorporated herein by reference.

abaje reserves the right to modify, update, or replace these Terms at any time. When material changes are made, registered players will be notified via the email address on file and/or via a prominent notice on the platform. Your continued use of abaje following the publication of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

These Terms are written in English and the English-language version shall prevail in the event of any inconsistency with any translation. All correspondence and communications between abaje and its players shall be conducted in English.

2 Eligibility & Age Restriction

To be eligible to register and use abaje, you must satisfy all of the following conditions at all times:

• You are at least 18 years of age or older.
• You are a resident of Bangladesh or are accessing the platform from a jurisdiction where online gaming is not explicitly prohibited by local law applicable to you.
• You are accessing the platform under your own name and for your own personal, non-commercial use.
• You are not acting as an agent, proxy, or on behalf of any third party.
• You are not a current or former employee of abaje, its affiliates, subsidiaries, or technology partners, nor an immediate family member of any such employee.
• You have not previously been self-excluded from abaje or had your account permanently closed due to a breach of these Terms.
• You are of sound mind and are not registering or gambling under the influence of substances that impair your judgment.

abaje employs age verification procedures as part of its Know Your Customer (KYC) process. Any account found to have been registered by a person under 18 years of age will be immediately suspended, all funds will be frozen pending investigation, and any winnings accumulated will be forfeited. abaje reserves the right to request proof of age at any time and to suspend an account pending receipt and verification of such proof.

Parents and guardians are reminded of their responsibility to prevent minors from accessing online gambling platforms. abaje strongly recommends the use of parental control software to restrict access to gambling websites on devices accessible to minors.

3 Account Registration & KYC

Each player may hold only one registered account on abaje. Creating duplicate, multiple, or linked accounts is strictly prohibited and may result in the immediate suspension of all associated accounts and forfeiture of all balances held within them. If you suspect a duplicate account has been created in your name without your knowledge, you must contact our support team immediately at [email protected].

3.1 Registration Information

When registering, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid contact number accessible via a Bangladesh-registered SIM card or mobile financial service (bKash, Nagad, Rocket, or Upay). You undertake to keep this information up to date at all times. abaje shall not be liable for any loss or damage arising from your failure to maintain accurate registration details.

3.2 KYC Verification

abaje operates a mandatory Know Your Customer (KYC) verification process. Before any withdrawal request is processed, you will be required to submit satisfactory identity verification documents, which may include:

• A copy of your National ID Card (NID) or passport issued by the Government of Bangladesh.
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months).
• Proof of ownership of the payment method used for deposits (e.g., screenshot of your bKash or Nagad account confirming the registered mobile number).
• A selfie or live photo taken alongside your identity document, where requested.

abaje reserves the right to request additional documentation at any time and to place a hold on withdrawal processing until all required KYC documentation has been received, reviewed, and approved. KYC verification is a player protection measure and an industry-standard requirement for the prevention of fraud, money laundering, and underage gambling.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party under any circumstances. abaje strongly recommends enabling two-factor authentication (2FA) from your account settings panel. Any activity carried out from your account — whether by you or by any third party who has accessed your credentials — is your sole responsibility. abaje shall not be liable for any losses arising from unauthorised access to your account caused by your failure to maintain the security of your credentials.

4 Deposits & Withdrawals

4.1 Deposits

abaje accepts deposits via the following payment methods: bKash, Nagad, Rocket (Dutch-Bangla Bank MFS), Upay, Visa, and Mastercard. The minimum deposit amount is ৳200. Deposits are credited to your abaje account balance in real time upon successful transaction confirmation from the relevant payment provider. abaje charges no fees on standard deposits; however, your payment provider may apply their own transaction charges, for which abaje accepts no responsibility.

All deposits must be made from a payment account registered in your own name. Depositing from a payment account belonging to another person is strictly prohibited and may result in the suspension of your abaje account. abaje reserves the right to return deposits and request alternative funding sources at its sole discretion.

4.2 Withdrawals

Withdrawal requests may only be made to a payment account that has been verified as belonging to you through the KYC process. The minimum withdrawal amount is ৳500. abaje aims to process withdrawal requests to bKash and Nagad within minutes of approval; processing times for other methods may vary. abaje reserves the right to apply enhanced due diligence checks to large or unusual withdrawal requests, which may extend processing times.

Withdrawals will be denied or reversed in the following circumstances: (a) outstanding KYC documentation has not been submitted or approved; (b) there is an active bonus with incomplete wagering requirements attached to the balance; (c) the account is under investigation for suspected fraud, money laundering, or breach of these Terms; or (d) there are insufficient cleared funds in the account balance after deducting any applicable wagering requirements.

4.3 Currency

The abaje platform operates in Bangladeshi Taka (BDT, symbol ৳). All account balances, transaction values, bonus amounts, and wagering requirements are displayed and processed in BDT. abaje does not guarantee any specific exchange rate for players depositing in foreign currencies via international card methods.

5 Bonuses & Promotions

abaje offers a range of bonus and promotional offers to eligible registered players. All bonuses are subject to the specific terms published alongside each individual promotion, including wagering requirements, game contribution percentages, minimum deposit thresholds, time limits, and any applicable maximum withdrawal caps. In the event of any conflict between the general bonus rules set out here and the terms of a specific promotion, the specific promotion terms shall prevail.

• Wagering Requirements: Unless otherwise stated, all deposit bonuses and free spin winnings are subject to wagering requirements that must be met before any withdrawal can be processed. Wagering requirements will be clearly stated in BDT on each promotional offer page.
• Bonus Eligibility: Each promotion specifies whether it is available to new players, existing players, or all players. Bonuses claimed through fraudulent means, including via multiple accounts, will be voided and the associated account suspended.
• Game Contributions: Different game types contribute different percentages toward the fulfilment of wagering requirements. Slot games typically contribute 100%; live dealer games, sports betting, and other product verticals may contribute less. Check the specific promotion terms for applicable contribution rates.
• Seasonal Promotions: abaje periodically runs promotions tied to events of significance to Bangladeshi players, including BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. These promotions are subject to their own specific terms and are available for a limited time only.
• abaje's Discretion: abaje reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice. Misuse of bonuses, including the use of automated betting patterns or arbitrage strategies designed to exploit promotional offers, will result in bonus forfeiture and may lead to account closure.

6 User Obligations & Prohibited Conduct

By using abaje, you agree to conduct yourself in a lawful, honest, and fair manner at all times. The following conduct is strictly prohibited on the abaje platform and constitutes a material breach of these Terms:

• Registering more than one account, whether under your own name or under a false identity.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using the platform if you are under 18 years of age.
• Using software, bots, scripts, artificial intelligence tools, or any automated system to interact with the platform in a manner not intended for standard human player use.
• Exploiting software errors, glitches, or bugs in the platform or any game to gain an unfair advantage. Any winnings generated through a known or reported bug must be reported immediately and are subject to forfeiture.
• Colluding with other players in live dealer or multiplayer games to gain an unfair advantage over the house or other players.
• Engaging in any form of money laundering, fraud, or financial crime using the abaje platform or any of its payment processing channels.
• Using another player's account or allowing a third party to use your account.
• Attempting to reverse-engineer, scrape, copy, or distribute any part of the abaje platform, its software, game content, or intellectual property.
• Engaging in abusive, threatening, or discriminatory behaviour toward abaje staff or other players via any support or communication channel.

abaje employs fraud detection systems and monitors account activity continuously. Any account found to be in breach of this section may be immediately suspended pending investigation. abaje reserves the right to share information with relevant authorities, payment providers, and other gaming platforms where fraudulent activity is suspected.

7 Account Suspension & Closure

7.1 Closure by the Player

You may request closure of your abaje account at any time by contacting our support team via live chat or by emailing [email protected]. Before your account is closed, all outstanding wagering requirements must be settled and any remaining balance above the minimum withdrawal threshold will be returned to your verified payment method. Account closure requests are typically processed within 48 hours of verification.

7.2 Self-Exclusion

Players who feel that gambling is negatively impacting their wellbeing may request a self-exclusion period of between 1 month and 5 years. During a self-exclusion period, your account will be disabled, you will not receive any marketing communications from abaje, and you will be unable to create a new account. Self-exclusion requests take effect immediately upon confirmation. For full details on self-exclusion and other responsible gaming tools, please visit our Responsible Gaming page.

7.3 Closure or Suspension by abaje

abaje reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraud, money laundering, or other criminal activity.
• Discovery that the account holder is under 18 years of age.
• The account has been inactive (no login or transaction) for a continuous period of 12 months or more.
• Court order, regulatory direction, or law enforcement request requiring the restriction or closure of the account.

Where an account is closed by abaje due to a material breach of these Terms — including fraud, underage gambling, or money laundering — abaje reserves the right to withhold some or all of the account balance pending investigation and to report the matter to the appropriate authorities.

8 Intellectual Property

All content on the abaje platform — including but not limited to the website design, layout, graphics, logos, trademarks, software, game interfaces, text, and multimedia elements — is the property of abaje or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the platform for your own personal entertainment purposes only. This licence does not permit you to: (a) copy, reproduce, or distribute any platform content; (b) create derivative works based on any platform content; (c) reverse-engineer, decompile, or disassemble any platform software; (d) use any abaje trademark, logo, or brand asset without express written permission from abaje; or (e) frame or embed any portion of the platform on an external website.

Any unauthorised use of abaje's intellectual property constitutes a breach of these Terms and may result in legal action. All rights not expressly granted herein are reserved by abaje and its licensors.

9 Limitation of Liability

To the fullest extent permitted by applicable law, abaje shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from your use of, or inability to use, the platform or its services. This includes, without limitation:

• Loss of funds resulting from gambling activity on the platform (gambling involves risk and losses are the player's responsibility).
• Technical failures, server downtime, game errors, or connectivity interruptions beyond abaje's reasonable control.
• Losses arising from unauthorised access to your account where such access resulted from your failure to maintain the security of your credentials.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers including bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Changes to the availability of games within the platform lobby, including the removal of titles by third-party game studios.

abaje's total aggregate liability to you for any claim arising out of or in connection with these Terms shall not exceed the total amount of deposits you have made to the platform in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for fraud, death, or personal injury caused by abaje's gross negligence or wilful misconduct, or any other liability that cannot be excluded under applicable law.

10 Amendments to These Terms

abaje reserves the right to amend, supplement, or replace these Terms & Conditions at any time. Where changes are material — meaning they affect player rights, obligations, or the core terms of service — abaje will provide at least 7 days' advance notice by posting a notice on the platform's homepage and/or by sending an email to the address registered on your account.

Non-material changes (such as corrections of typographical errors, clarifications of existing provisions, or updates to contact information) may take effect immediately upon publication without advance notice. The date at the top of these Terms indicates when they were last updated.

If you object to any amendment to these Terms, your sole remedy is to stop using the platform and close your account before the amendments take effect. Continued use of abaje following the effective date of any amendment constitutes your unconditional acceptance of the revised Terms.

For any questions regarding these Terms & Conditions, please contact our support team at [email protected] or via the 24/7 live chat available on abaje.app. Our support team operates on Bangladesh Standard Time (BST, UTC+6).